Frequently Asked Questions

Hand wash is preferred with a wax less soap. With a hose attachment spray out all seams, cracks, wheel wells, and engine bay. If hand washing is not an option at minimum, take your car through an automated car wash before drop off. (basic wash NO WAX)

 We are committed to providing quality work that holds value for our clients. This document outlines our vehicle wrap warranty policies. Should you have questions, please don’t hesitate to contact us.

Vehicle Wraps

• Vinyl is warranted against excessive fading, discoloration, blistering, and cracking for 1 year on horizontal surfaces, 2 years on non-vertical surfaces (greater than 10 degrees from vertical) and 3 years on vertical surfaces.
• 1 year warranty on installation and workmanship (peeling or lifting). Defective areas will be trimmed, patched, or replaced if needed (lead installers will use their best judgment to have the best possible end result).
• Wheel wells and under car is not warrantied
• Using an automated brushed car wash and using a pressure washer improperly will void all warranties.

Perforated Window Film

• 1 year warranty: This covers peeling, excessive fading and cracking when laminated. See ‘Vehicle Film Care and Maintenance’ for proper care and cleaning (no warranty for non-laminated window perf).
• Warranty does not apply to damage caused by abrasions or peeling on windows that move or slide, or from use of window wipers. We do not recommend opening windows that have window perforation applied.
• Typical life expectancy for non laminated film is 1 year and 2-3 years for laminated window perforation.

Vehicle Lettering (die-cut, print cut and stripes)

• 1 year warranty: Covers peeling, excessive fading and cracking.
• There is no warranty on metalized vinyl films such as chrome and diamond plate.
• Typical life expectancy of vehicle lettering is 3-7 years depending on care and material type (metallic, chrome, and metalized film have a shorter life : 1-3 Years)

General and other information

• Warranty does not cover (including but not limited to): damage from improper cleaning, alterations or customer performed repairs, long term storage in direct sunlight, damage due to contact with foreign objects, severe weather, and exposure to harmful chemicals.
• ‘Ready to apply’ vinyl not made, purchased, or installed by Creative Wraps are not covered against lifting or peeling.
• Warranty repairs will be performed at a Creative Wraps facility or client’s original install site only.
• Please review our ‘Vehicle Film Care and Maintenance’ for proper care of your newly applied vinyl film.

The Do’s

The following practices will help maintain the life and quality of the vinyl film:

• Store your vehicle in a 70-degree heated area for 24 hours after the vinyl film has been applied. Longer for lower temperatures.
• Wash vinyl graphics or color change film regularly. (we like to use Meguiar’s Gold Class soap)
• Once washed and rinsed with clean water, dry the vehicle with a microfiber cloth.
• Graphics or color change film with a gloss finish should be waxed every few months to maintain sheen. Use synthetic waxes only! Ask us about after-care products for matte and satin films.

The Don’ts

Indications of vinyl film failure can include loss of gloss level, fading, embrittling, cracking, chipping and or peeling around graphic edges. The following practices will help avoid accelerated deteriorations of the vinyl film.

• Do not wash or wax vehicles for at least 48 hours after film has been installed.
• Do not allow fuels to stay in contact with the vinyl for extended periods of time. Clean all spills as soon as possible.
• Do not use automated car washes, truck washes with brushes.
• Do not use caustic cleaners 
• Don’t park under trees to avoid tree sap and bird droppings that can permanently stain the film.

Use of an automated car wash with brushes or damage from cleaning with a pressure washer will void your warranty. See the accompanying Warranty Information document. 

Proper Care for Perforated Window Graphics

It is relatively inexpensive to replace perforated window film. Never compromise safety and Always ensure maximum visibility.

• Avoid using the rear window wipers, they will scratch the ink and laminate over time. Consistent scratching will reduce visibility. It is best to clean any grime and sediment from your rear window with a microfiber and foam window cleaner (avoid using cleaners with ammonia).
• Avoid using your rear defroster, use only when absolutely necessary as it can potentially reduce the lifespan of the perforated vinyl.
• Do not use an ice scraper on any window that is covered with vinyl, specially perforated vinyl, as it could scratch and damage the film.